faq

We continue to follow government advice in light of the COVID-19 pandemic, taking the steps recommended by the UK government. The welfare of our staff and our customers is important to us. If you have any questions, please do not hesitate to email us at mail@kentishsoap.com

Our shipping cost for UK mainland shipping is £3.45, with free shipping for orders over £35. We may use a variety of delivery companies depending on availability. You will receive a shipping notification when your order has been despatched.

We take your privacy seriously. Your details will be held securely and we will never pass your details on to any other organisations. We will only use your contact telephone number if there is an issue with your order. We will never cold call you.

All our products are handmade and each one is unique. Photos are for guidance only. We hope that you will be delighted with your purchase but if, for any reason, you are not entirely satisfied with your purchase please return to us within 7 days for a replacement or refund, including the reason for the return. Any loss or damage must be reported to us within 48 hours of delivery. ​

Our products are not specifically tested for children under 3 years of age and therefore we are not able to recommend them for use by under 3's.

Everything we sell is suitable for vegans.