faq

Frequently asked questions

How much does shipping cost?


Postage prices for UK shipping: Up to £30 postage is £4.50 Over £30 postage is free Postage prices for European shipping: Up to 2kg postage is £10 2kg-15kg postage is £20 15kg and above postage is £35 Please contact us for mailing queries for the rest of the world




Do you take wholesale requests?


We are happy to receive enquiries from businesses who may wish to stock our merchandise. We have a growing list of stockists who share our love of our products. Please email us at johnw@kentishsoap.com or call us on +44(0)1795 437305 or +44 (0)7717 251421 for further information, including the name and location of your business as well any contact details as part of your message.




Are my details kept private?


We take your privacy seriously. Your details will be held securely and we will never pass your details on to any other organisations. We will only use your contact telephone number if there is an issue with your order. We will never cold call you.




What are your Terms & Conditions?


All our products are handmade and each one is unique. Photos are for guidance only. We hope that you will be delighted with your purchase but if, for any reason, you are not entirely satisfied with your purchase please return to us within 7 days for a replacement or refund, including the reason for the return. Any loss or damage must be reported to us within 48 hours of delivery.




Are you VAT Registered?


We are registered for VAT within the United Kingdom. Our VAT registration number is GB 292 9222 82




COVID-19


We are taking reasonable steps in following government advice in light of the COVID-19 pandemic. The welfare of our staff and our customers is important to us. If you have any questions, please do not hesitate to email us at mail@kentishsoap.com





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